Technical Support (Non-IT)
Product Expertise. Rapid Resolution. Customer Confidence.
Our Technical Support (Non-IT) Services
At FYB Technologies Inc, we provide specialized non-IT technical support for hardware, appliances, and physical products—helping your customers troubleshoot issues and get back on track quickly.
L1 Product Troubleshooting
First-line support for common product issues, setup guidance, and basic fixes via phone, chat, or email.
L2 Advanced Diagnostics
Deeper investigation of hardware faults, firmware issues, and complex product malfunctions.
Warranty & RMA Processing
Handle warranty claims, return authorizations, and replacement coordination efficiently.
Installation & Setup Guidance
Walk customers through product assembly, installation, and initial configuration step by step.
Product Knowledge Base
Build and maintain comprehensive documentation and self-service guides for your product line.
Escalation & Field Dispatch Coordination
Route complex issues to field technicians when remote resolution is not possible.
Technical Support Beyond IT
Trained specialists for physical products and hardware. FYB Technologies Inc delivers product-specific technical support that resolves issues faster and keeps your customers satisfied.
Product-Specific Training
Agents are trained on your exact product line—not generic scripts.
Faster Resolution
Structured troubleshooting flows reduce average handle time.
Warranty Efficiency
Streamlined RMA and warranty processing reduces turnaround.
Scalable Coverage
Add agents during product launches or seasonal demand spikes.
Security-First Approach
We build software that meets the highest standards for enterprise-grade security and compliance.
Industries We Serve
We partner with industry leaders across sectors to deliver reliable, performant solutions.
Technologies We Use
Modern stack for modern solutions
How We Work
Product Immersion
Our team learns your products, manuals, and common failure points.
Agent Selection
We match agents with relevant technical backgrounds to your product type.
Go Live
Support begins with supervised ticket handling and quality checks.
Refine
Ongoing feedback loops to improve first-call resolution rates.
Available Roles
L1 Technical Support Agent
L2 Technical Specialist
Warranty & RMA Coordinator
Technical Support Team Lead
Ready to Get Started?
Get matched with pre-vetted technical support (non-it) professionals in under 2 weeks.